Scan. Ask.
Answered.
Scanlane turns the QR code in your rooms into a concierge that never sleeps — answering guests instantly in their own language, and handing real requests to your front desk, already translated.
Scan for instant answers, in your language.
One scan, three experiences
Guests, staff, and admins each get exactly what they need — nothing they don't.
Guests scan & chat
A QR code in the room or lobby opens a chat that already knows where the guest is — no app, no login, no 'which room are you in?'.
Staff get one inbox
Bookings, complaints, and anything the AI can't answer land in the front desk inbox, already translated into your team's language.
Admins stay in control
Write your knowledge base once, upload PDFs and price lists, print QR codes for every room — the concierge only ever answers from what you give it.
From scan to solved
Three steps, a few seconds.
Guest scans a code
Printed on a room card, lift panel, or table stand — the scan tags the conversation with its exact location automatically.
The concierge answers
Instantly, in the guest's own language, drawing only from the knowledge base and documents you provided.
Staff step in when it matters
Bookings, complaints, or anything unanswered escalate straight to your team — with automatic translation both ways.
Built for the front desk
Everything a boutique hotel needs, nothing it doesn't.
Multilingual by default
Guests write in whatever language they speak — the concierge detects it and replies in kind, and staff read everything in theirs.
Always answering
Questions get answered the instant they're asked, day or night, no waiting on hold and no night-shift gaps.
Seamless handoff
Real requests go straight to a real person — the guest never has to repeat themselves or switch channels.
One code per room
Generate and print a code per room or public area in minutes — guests arrive in the chat already identified.
Your knowledge, your rules
Hand-written topics plus uploaded PDFs, Word and Excel files — and your written topics always win if they disagree.
Alerts that respect your inbox
Urgent requests email the front desk the moment they happen — rate-limited so a flood can never bury the one that matters.
Give your guests a concierge that never sleeps.
Sign in to manage your hotel, or reach out to get set up.
Staff & admin sign in